WorkRamp experienced a critical incident on October 31, 2023 affecting Employee Learning Cloud and Customer Learning Cloud, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Employee Learning CloudCustomer Learning Cloud
Update timeline
- investigating Oct 31, 2023, 09:37 PM UTC
Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.
- identified Oct 31, 2023, 09:39 PM UTC
WorkRamp pages are loading again but we are still identifying the cause of the original error.
- resolved Oct 31, 2023, 09:46 PM UTC
The error is now resolved and all systems are functional.