WorkRamp experienced a critical incident on November 15, 2023 affecting Employee Learning Cloud and Customer Learning Cloud, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2023, 09:43 PM UTC
There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.
- monitoring Nov 15, 2023, 09:52 PM UTC
Our team has restored platform functions and are monitoring the backend impact.
- identified Nov 15, 2023, 10:05 PM UTC
While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.
- identified Nov 15, 2023, 10:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 15, 2023, 10:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 16, 2023, 12:15 AM UTC
A solution has been put in place and the platform is functioning stably.