WorkRamp experienced a critical incident on April 2, 2024 affecting Employee Learning Cloud and Customer Learning Cloud and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Employee Learning CloudCustomer Learning CloudEU Application
Update timeline
- identified Apr 02, 2024, 03:45 PM UTC
Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.
- investigating Apr 02, 2024, 04:14 PM UTC
We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.
- identified Apr 02, 2024, 04:35 PM UTC
Our team has identified a possible cause for the outage and are working on a solution.
- monitoring Apr 02, 2024, 04:44 PM UTC
The platform is back up and running, however our team is still monitoring the stability of the platform's performance.
- resolved Apr 02, 2024, 07:01 PM UTC
This incident has been resolved.