Vitally experienced a minor incident on December 6, 2023 affecting Product and Analytics Data Processing, lasting 22h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2023, 05:09 PM UTC
Vitally’s primary US database is under increased load leading to general slowness. Some integration data is delayed as a result. We will be performing a brief database maintenance at 05:00 UTC (00:00 ET) tonight to increase database capacity in our US datacenter. Vitally’s platform and API will be unavailable for up to 10 minutes.
- identified Dec 07, 2023, 05:00 AM UTC
Maintenance is beginning now in the US.
- monitoring Dec 07, 2023, 06:37 AM UTC
Maintenance has completed. Vitally was unavailable for approximately 2 minutes between 01:17 ET and 01:19 ET (06:17 UTC and 06:19 UTC). We will continue to monitor performance.
- resolved Dec 07, 2023, 04:05 PM UTC
Our systems are functioning as expected