Vitally incident

Intercom Data Delays

Major Resolved View vendor source →

Vitally experienced a major incident on June 20, 2024 affecting Analytics Data Processing, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 10:29 PM UTC
Resolved
Jun 22, 2024, 04:04 AM UTC
Duration
1d 5h
Detected by Pingoru
Jun 20, 2024, 10:29 PM UTC

Affected components

Analytics Data Processing

Update timeline

  1. investigating Jun 20, 2024, 10:29 PM UTC

    We are aware of delays in processing Intercom data received by Vitally through webhooks and are working towards a solution

  2. monitoring Jun 21, 2024, 09:29 PM UTC

    We have found the cause of the delays, and have implemented a mitigation. We will continue to monitor closely as the remaining data is processed.

  3. resolved Jun 22, 2024, 04:04 AM UTC

    Delays in processing Intercom data are now resolved.