Vitally experienced a minor incident on February 15, 2025 affecting Product, lasting 8h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Product
Update timeline
- investigating Feb 15, 2025, 07:28 PM UTC
Vitally is actively monitoring performance following some database maintenance in one of our US data centers
- identified Feb 15, 2025, 09:07 PM UTC
We have identified the cause of increased latencies and are in the process of mitigating the issue. We do expect some background job delays in the meantime
- resolved Feb 16, 2025, 03:59 AM UTC
We have identified and resolved the cause of the deadlocking which caused increased latencies for customers in our Virginia data center and now consider the incident resolved