Vitally incident

Degraded Search Performance

Notice Resolved View vendor source →

Vitally experienced a notice incident on April 21, 2025 affecting Product and Analytics Data Processing, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 04:46 PM UTC
Resolved
Apr 22, 2025, 05:53 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 21, 2025, 04:46 PM UTC

Affected components

ProductAnalytics Data Processing

Update timeline

  1. investigating Apr 21, 2025, 04:46 PM UTC

    Certain searches in the product will be significantly slower. Some searches may error. We are currently investigating this issue.

  2. identified Apr 21, 2025, 04:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 21, 2025, 06:20 PM UTC

    Search clusters are currently reindexing. Playbooks are paused until complete. Analytics tracks not currently ingesting.

  4. identified Apr 21, 2025, 06:44 PM UTC

    Playbooks have been resumed. We are monitoring as the system recovers from delays.

  5. monitoring Apr 21, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 22, 2025, 05:53 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 22, 2025, 05:53 PM UTC

    This incident has been resolved.