TCI experienced a notice incident on March 23, 2023 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 23, 2023, 06:37 PM UTC
Description: Our website has been experiencing multiple DDoS attacks beginning at 11:17 AM PDT. During this time, our website was inundated with traffic from multiple sources, resulting in degraded website performance and prolonged load times. Some users may have experienced intermittent connectivity issues or been unable to access our website entirely. Impact: As our countermeasures take effect, there will be intermittent periods of downtime for some users. Resolution: Our technical team is responding quickly to the incident and implementing measures to mitigate the attack. We are identifying and blocking the sources of the traffic, and implementing additional security measures to prevent further attacks.
- monitoring Mar 23, 2023, 06:46 PM UTC
Our website is now back up and running. Our technical team has resolved the DDoS attack that caused the website to experience degraded performance and downtime earlier today. However, we are still monitoring our systems closely to ensure that there are no further issues. During this time, you may experience minor fluctuations in website performance.
- monitoring Mar 23, 2023, 06:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 23, 2023, 08:08 PM UTC
This incident has now been fully resolved. Our technical team has identified and mitigated the attack, and our website is now operating normally. Our team will continue to monitor our systems closely to ensure that there are no further issues.