TCI incident

Web App Outage

Major Resolved View vendor source →

TCI experienced a major incident on January 12, 2024 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 01:33 AM UTC
Resolved
Jan 12, 2024, 02:48 AM UTC
Duration
1h 14m
Detected by Pingoru
Jan 12, 2024, 01:33 AM UTC

Affected components

Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>

Update timeline

  1. investigating Jan 12, 2024, 01:33 AM UTC

    We're currently investigating reports of the TCI Web App outage across all markets. Our engineering team is working on investigating and resolving this issue at this time.

  2. monitoring Jan 12, 2024, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2024, 02:48 AM UTC

    This incident has been resolved.