TCI experienced a notice incident on March 5, 2024 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a> and Web App Database (AWS region rds-us-east-1) and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2024, 08:08 PM UTC
We're currently investigating reports of the TCI Web App outage across all markets. Our engineering team is working on investigating and resolving this issue at this time.
- investigating Mar 05, 2024, 08:12 PM UTC
Amazon Web Services (AWS), a service that works with TCI, is experiencing an outage. This is impacting the ability to sign into and use the TCI web app. We are monitoring the issue and will provide status updates as they become available from AWS.
- investigating Mar 05, 2024, 08:20 PM UTC
We've received reports that the issues may be regional and only impact some users.
- monitoring Mar 05, 2024, 09:46 PM UTC
Access has returned to normal for all users. Our team is monitoring the results.
- resolved Mar 05, 2024, 11:14 PM UTC
This incident has been resolved.