TCI experienced a major incident on September 5, 2024 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>
Update timeline
- identified Sep 05, 2024, 06:14 PM UTC
We're currently investigating reports of the TCI Web App outage across all markets. Our engineering team is working on resolving this issue at this time.
- monitoring Sep 05, 2024, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2024, 06:36 PM UTC
This incident has been resolved.