TCI incident

Web App Outage

Critical Resolved View vendor source →

TCI experienced a critical incident on September 5, 2024 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 08:55 PM UTC
Resolved
Sep 05, 2024, 10:47 PM UTC
Duration
1h 51m
Detected by Pingoru
Sep 05, 2024, 08:55 PM UTC

Affected components

Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>

Update timeline

  1. investigating Sep 05, 2024, 08:55 PM UTC

    We're currently investigating reports of the TCI Web App outage across all markets. Our engineering team is working on investigating and resolving this issue at this time.

  2. monitoring Sep 05, 2024, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2024, 10:47 PM UTC

    This incident has been resolved.