TCI experienced a critical incident on September 10, 2024 affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>
Update timeline
- investigating Sep 10, 2024, 03:06 PM UTC
We're currently investigating reports of the TCI Web App outage across all markets. Our engineering team is working on investigating and resolving this issue at this time.
- identified Sep 10, 2024, 04:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2024, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2024, 06:13 PM UTC
This incident has been resolved.