QuaverEd experienced a minor incident on November 7, 2018 affecting Single Sign-On into QuaverEd, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2018, 04:56 PM UTC
We have had reports from a single district that their SAML SSO access is not working. They are hitting an error page during sign on. We have only heard this from one district at this point, so we do not believe this issue is affecting other SSO users. We are still investigating this error in an effort to determine the root cause.
- resolved Nov 07, 2018, 06:00 PM UTC
This issue is now resolved. The error was being caused by a reverted security setting that was blocking users coming through proxies or VPNs. We adjusted the security setting to allow incoming requests of this nature. We have confirmed that users affected this morning are now able to sign in using their SAML SSO access again.