QuaverEd experienced a major incident on November 12, 2018 affecting Single Sign-On into QuaverEd, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On into QuaverEd
Update timeline
- investigating Nov 12, 2018, 03:37 PM UTC
It appears that our SAML SSO integrations are not working. This only affects SSO users in districts with SAML integrations. We are investigating the cause, but we suspect that our SAML Service Provider crashed. We will update when we've confirmed that this is the cause.
- resolved Nov 12, 2018, 04:20 PM UTC
We confirmed that the issue was that our Service Provider crashed. We restarted the Service Provider, and all SAML integrations should again be operational. We are looking into ways to prevent this type of system crash in the future.