QuaverEd incident

SSO briefly down for all users

Critical Resolved View vendor source →

QuaverEd experienced a critical incident on November 15, 2018 affecting Single Sign-On into QuaverEd, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2018, 07:28 PM UTC
Resolved
Nov 15, 2018, 08:02 PM UTC
Duration
34m
Detected by Pingoru
Nov 15, 2018, 07:28 PM UTC

Affected components

Single Sign-On into QuaverEd

Update timeline

  1. monitoring Nov 15, 2018, 07:28 PM UTC

    Single Sign On access to QuaverMusic.com briefly went down today for all users. SSO was broken for about 10-15 minutes today around 1 pm central time. This was caused by a database deadlock, which has now been addressed. All SSO users should now be able to log in again at this time. We are investigating the cause of the database deadlock so that we can prevent any future interruptions.

  2. resolved Nov 15, 2018, 08:02 PM UTC

    We discovered the root cause of the database deadlock and have fixed the issue. All SSO systems should be up and running.