QuaverEd experienced a minor incident on January 12, 2021 affecting QuaverEd.com and Single Sign-On into QuaverEd, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2021, 02:01 PM UTC
We are investigating an issue that may impact user login. At this time, we recommend clearing the cache/cookies on your browser as a temporary solution. We will update this page with more information.
- investigating Jan 12, 2021, 02:02 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 12, 2021, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2021, 03:10 PM UTC
This incident has been resolved. Thank you for your patience.
- postmortem Jan 12, 2021, 03:29 PM UTC
A patch to Quaver servers on Monday 1/11 led to an occasional issue with users logging in. We were made aware of this issue at around 4AM on Tues 1/12 and found it was isolated to one server and impacted only some users. Once identified, the issue and resolved by 8:50AM. No action is needed by users and all systems are back to normal.