Hosted Mender incident

Issues with Device authentication and configuration

Minor Resolved View vendor source →

Hosted Mender experienced a minor incident on April 21, 2023 affecting Hosted Mender US, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 10:03 PM UTC
Resolved
Apr 22, 2023, 01:41 AM UTC
Duration
3h 37m
Detected by Pingoru
Apr 21, 2023, 10:03 PM UTC

Affected components

Hosted Mender US

Update timeline

  1. investigating Apr 21, 2023, 10:03 PM UTC

    Our alerts are indicating issues with Device authentication and configuration. We're investigating the incident.

  2. monitoring Apr 21, 2023, 11:52 PM UTC

    The issue has been identified in the NATS service and a workaround has been implemented. The Hosted Mender service is fully operational again and we are monitoring the results.

  3. resolved Apr 22, 2023, 01:41 AM UTC

    This incident has been resolved.