Hosted Mender incident

Problems with device authentication and inventory

Major Resolved View vendor source →

Hosted Mender experienced a major incident on April 25, 2024 affecting Hosted Mender US, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 09:22 PM UTC
Resolved
Apr 25, 2024, 10:48 PM UTC
Duration
1h 25m
Detected by Pingoru
Apr 25, 2024, 09:22 PM UTC

Affected components

Hosted Mender US

Update timeline

  1. investigating Apr 25, 2024, 09:22 PM UTC

    We are investigating reports of authentication and inventory services failing for devices.

  2. identified Apr 25, 2024, 10:01 PM UTC

    The is a problem with the message queue, fix is being implemented.

  3. monitoring Apr 25, 2024, 10:32 PM UTC

    Problem fixed. Will monitor for a little bit to ensure it's stable.

  4. resolved Apr 25, 2024, 10:48 PM UTC

    No further problems detected. Closing incident.