Hosted Mender incident

Issues with the default Artifacts Storage

Major Resolved View vendor source →

Hosted Mender experienced a major incident on February 6, 2025 affecting Hosted Mender US and Hosted Mender EU, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 08:39 AM UTC
Resolved
Feb 06, 2025, 10:33 AM UTC
Duration
1h 54m
Detected by Pingoru
Feb 06, 2025, 08:39 AM UTC

Affected components

Hosted Mender USHosted Mender EU

Update timeline

  1. investigating Feb 06, 2025, 08:39 AM UTC

    We are currently experiencing issues with the default Artifacts Storage provided by Cloudflare R2; we are investigating the issue. Deployment Service may be affected.

  2. identified Feb 06, 2025, 08:51 AM UTC

    The issue has been identified: the default Artifacts Storage provider is experiencing an outage.

  3. monitoring Feb 06, 2025, 09:43 AM UTC

    The upstream Storage provider implemented a fix and the storage seems available again. We see requests are now working. We'll continue to monitor the issue.

  4. resolved Feb 06, 2025, 10:33 AM UTC

    The upstream provider declared their incident is resolved, so declaring incident as resolved on our end as well.