Cross River Bank experienced a notice incident on September 22, 2022 affecting Card Payments Push Service and Card Payments Pull Service, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Card Payments Push ServiceCard Payments Pull Service
Update timeline
- identified Sep 22, 2022, 06:59 PM UTC
CRB have been notified of an ongoing incident with our partnered network, which impacts transactions (potential time out). The issue seems to impact transactions intermittently. And update will be rolled out once more information is revealed. Incident occurred at: 11:18 AM EST - ongoing.
- monitoring Sep 22, 2022, 07:34 PM UTC
At the moment, the issue seems to be mitigated. Currently - there's some slowness in the process of approving/declining transactions, but there aren't any transactions that are timed-out.
- resolved Sep 23, 2022, 12:14 AM UTC
This incident has been resolved.