Cross River Bank experienced a major incident on November 27, 2022 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service
Update timeline
- investigating Nov 27, 2022, 06:33 AM UTC
PushToPay Web API for card signup and push transactions to card networks is currently experiencing an outage. The issue is being investigated. For more information please contact [email protected]
- identified Nov 27, 2022, 06:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 27, 2022, 06:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 27, 2022, 07:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 27, 2022, 07:16 AM UTC
This incident has been resolved.