Cross River Bank incident

Cross River - PushToPay degraded performance

Major Resolved View vendor source →

Cross River Bank experienced a major incident on December 10, 2022 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 9h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2022, 01:30 AM UTC
Resolved
Dec 10, 2022, 10:40 AM UTC
Duration
9h 10m
Detected by Pingoru
Dec 10, 2022, 01:30 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Dec 10, 2022, 01:30 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. investigating Dec 10, 2022, 05:18 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 10, 2022, 06:52 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 10, 2022, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 10, 2022, 10:25 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 10, 2022, 10:40 AM UTC

    This incident has been resolved.