Cross River Bank incident

Cross River - PushToPay degraded performance

Notice Resolved View vendor source →

Cross River Bank experienced a notice incident on December 24, 2022 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2022, 11:49 PM UTC
Resolved
Dec 25, 2022, 02:00 AM UTC
Duration
2h 10m
Detected by Pingoru
Dec 24, 2022, 11:49 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Dec 24, 2022, 11:49 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. resolved Dec 25, 2022, 02:00 AM UTC

    This incident has been resolved.