Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on February 22, 2023 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2023, 03:01 PM UTC
Resolved
Feb 22, 2023, 03:35 PM UTC
Duration
33m
Detected by Pingoru
Feb 22, 2023, 03:01 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. identified Feb 22, 2023, 03:01 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. resolved Feb 22, 2023, 03:35 PM UTC

    This incident has been resolved.