Cross River Bank incident
Cross River - PushToPay degraded performance
Cross River Bank experienced a minor incident on June 20, 2023 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service
Update timeline
- investigating Jun 20, 2023, 06:56 PM UTC
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- identified Jun 20, 2023, 07:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 20, 2023, 08:57 PM UTC
This incident has been resolved.