Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on January 1, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2024, 12:33 AM UTC
Resolved
Jan 01, 2024, 01:06 AM UTC
Duration
33m
Detected by Pingoru
Jan 01, 2024, 12:33 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jan 01, 2024, 12:33 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. resolved Jan 01, 2024, 01:06 AM UTC

    This incident has been resolved.