Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on February 2, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 09:45 AM UTC
Resolved
Feb 02, 2024, 10:36 AM UTC
Duration
50m
Detected by Pingoru
Feb 02, 2024, 09:45 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. identified Feb 02, 2024, 09:45 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. monitoring Feb 02, 2024, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2024, 10:36 AM UTC

    This incident has been resolved.