Cross River Bank incident
Cross River - PushToPay degraded performance
Cross River Bank experienced a major incident on July 18, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 11:19 PM UTC
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.
- investigating Jul 18, 2024, 11:19 PM UTC
We are continuing to investigate this issue.
- identified Jul 19, 2024, 12:29 AM UTC
We have identified the root of cause for the service degradation affecting our push/pull operations. The issue is related to our third-party vendor, and we are collaborating with them to resolve it as quickly as possible. Further updates will be provided as we continue to make progress.
- identified Jul 19, 2024, 02:43 AM UTC
We have identified the root cause of the degradation affecting our push/pull operations. The issue is related to our third-party vendor and we are collaborating with them to resolve as quickly as possible. In the meantime, we are actively working on a workaround to mitigate the impact. Further updates will be provided as more information becomes available.
- identified Jul 19, 2024, 03:11 AM UTC
We are continuing to work on the workaround for the service degradation affecting our push/pull operations. We will provide more information as soon as it becomes available.
- resolved Jul 19, 2024, 03:48 AM UTC
After a thorough investigation, we have identified that our third-party vendor was the root cause of the issue. Operations and processes have resumed, and are now back to normal.