Cross River Bank incident
Cross River - PushToPay degraded performance
Cross River Bank experienced a minor incident on July 19, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 10h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 05:24 AM UTC
We have identified the root of cause for the service degradation affecting our push/pull operations. The issue is related to our third-party vendor, and we are collaborating with them to resolve it as quickly as possible. Further updates will be provided as we continue to make progress.
- identified Jul 19, 2024, 06:45 AM UTC
Our third-party vendor is focusing on efforts to continue bringing their platform to a stable place. We will provide updates as they become available.
- monitoring Jul 19, 2024, 08:57 AM UTC
We are beginning to see the 3rd party vendor's service starting to return to valid activity, however, still card payments services may be degraded. Our teams are continuing to ensure our platform is stable.
- monitoring Jul 19, 2024, 10:08 AM UTC
3rd party vendor's teams are still working to stabilize their platform. We will provide updates as our services stabilize, carefully monitoring it.
- monitoring Jul 19, 2024, 12:00 PM UTC
We can confirm that the third-party vendor is affected by the global incident related to Crowdstrike. Our teams are working closely with the vendor, but the services are still showing limited availability. We will continue to provide updates as they become available.
- monitoring Jul 19, 2024, 01:40 PM UTC
CRB Card Payments is operational and we are continuing to monitor and stabilize the Production environment.
- resolved Jul 19, 2024, 03:55 PM UTC
This incident has been resolved.