Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on July 20, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2024, 06:26 PM UTC
Resolved
Jul 20, 2024, 06:46 PM UTC
Duration
20m
Detected by Pingoru
Jul 20, 2024, 06:26 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jul 20, 2024, 06:26 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. investigating Jul 20, 2024, 06:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 20, 2024, 06:46 PM UTC

    Operations and processes have resumed, and are now back to normal.