Cross River Bank incident
Cross River - PushToPay degraded performance to Master Card card transactions
Cross River Bank experienced a minor incident on August 1, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 07:38 PM UTC
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- identified Aug 01, 2024, 08:18 PM UTC
The root cause has been identified - External Mastercard processor - and they are actively working to resolve the issue. More details will be provided as further updates are available.
- resolved Aug 01, 2024, 10:24 PM UTC
The issue has been resolved and all services have been repaired and are now fully operational. Our team will continue to monitor the situation closely to ensure ongoing stability and performance.