Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on August 9, 2024 affecting Card Payments Pull Service, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 07:43 PM UTC
Resolved
Aug 09, 2024, 07:56 PM UTC
Duration
13m
Detected by Pingoru
Aug 09, 2024, 07:43 PM UTC

Affected components

Card Payments Pull Service

Update timeline

  1. investigating Aug 09, 2024, 07:43 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. resolved Aug 09, 2024, 07:56 PM UTC

    The issue has been resolved. All services are now operational.