Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on August 27, 2024 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 09:41 AM UTC
Resolved
Aug 27, 2024, 11:25 AM UTC
Duration
1h 43m
Detected by Pingoru
Aug 27, 2024, 09:41 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Aug 27, 2024, 09:41 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push transactions. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. identified Aug 27, 2024, 09:59 AM UTC

    The issue related to service disruption has been identified on MasterCard. They are currently conducting an investigation.

  3. identified Aug 27, 2024, 11:24 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 27, 2024, 11:25 AM UTC

    This incident has been resolved.