Cross River Bank incident

Cross River - PushToPay degraded performance

Notice Resolved View vendor source →

Cross River Bank experienced a notice incident on March 30, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2025, 11:05 AM UTC
Resolved
Mar 30, 2025, 11:12 AM UTC
Duration
6m
Detected by Pingoru
Mar 30, 2025, 11:05 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Mar 30, 2025, 11:05 AM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. monitoring Mar 30, 2025, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 30, 2025, 11:12 AM UTC

    This incident has been resolved.