Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on March 30, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2025, 11:52 AM UTC
Resolved
Mar 30, 2025, 12:41 PM UTC
Duration
48m
Detected by Pingoru
Mar 30, 2025, 11:52 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Mar 30, 2025, 11:52 AM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. investigating Mar 30, 2025, 12:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 30, 2025, 12:28 PM UTC

    We have identified the root cause, and we are currently fixing the issue

  4. identified Mar 30, 2025, 12:40 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Mar 30, 2025, 12:41 PM UTC

    This incident has been resolved.